Refund policy

We want every Miracle Mango to bring a smile. If something isn't right, we're here to help.

30-day returns

You can request a return within 30 days of receiving your order. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging.

How to start a return

Email us at hopsybunny@hotmail.com with your order number and the reason for the return. We will reply with the return address and instructions. Please don't send items back without contacting us first: packages sent without prior approval cannot be accepted.

Damaged, defective or wrong items

Please check your order when it arrives. If your mango arrives damaged or torn, doesn't change color, or you received the wrong item, contact us within 30 days of delivery with your order number and a photo or short video of the problem. We will send you a free replacement or a full refund, at no cost to you.

Return shipping

For damaged, defective or wrong items, return shipping is on us. For other returns (for example, if you changed your mind), the customer is responsible for return shipping costs.

Refunds

Once we receive and inspect your return, we will email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take a few extra days to appear on your statement.

Non-returnable items

Gift cards and items that have been used, squeezed with sharp objects, bitten or damaged after delivery cannot be returned.

Questions

Email us any time at hopsybunny@hotmail.com.